Privacidad

2.1 Information You Provide

Account information

• Email address: required to create your account and sign in.

• User role: the category you select during onboarding (for example podcaster, YouTuber, researcher).

• Authentication: we use one-time email verification codes. We do not use or store passwords.

Content and communications

• Audio and video files you upload for transcription (see Section 3).

• Text you submit to AI features, such as prompts or questions about your transcripts (see Section 3).

• Customer support information you provide when contacting us.

• Feedback, such as beta feature feedback and cancellation reasons.

• Correspondence, such as emails you send us.

2.2 Information Collected Automatically

In the desktop app

• Device information: operating system (Windows or Mac), operating system version and processor architecture.

• App information: application version and distribution channel (standard, Setapp or on-premise).

• Usage data: credits used, feature interactions, screens viewed and file metadata (such as upload date and file size).

• Error logs: technical logs and crash reports linked to your account ID and user ID. Transcript content is removed from logs.

• Approximate location: country-level location, derived from your IP address when an event reaches our analytics provider. The IP address itself is not stored.

We use PostHog, hosted in the European Union, for app analytics. In the app, PostHog stores an analytics profile in local application storage on your device. When you are signed in, that profile is linked to your user ID and account ID, together with your plan type and account role level, so that we can understand how features are used and diagnose errors.

Our analytics provider never stores your name, email address or IP address. Analytics data holds only an account identifier. The record connecting that identifier to your email address is kept separately in our own database.

On our website

We use PostHog in cookieless mode on our website. It sets no cookies, stores nothing on your device and does not assign you a persistent identifier.

• How visitors are counted: PostHog derives a temporary identifier on its servers from your IP address, your browser’s user agent and a secret value that rotates every day and is then deleted. A returning visitor cannot be recognised from one day to the next.

• Your IP address is not kept. It is used only to derive the daily identifier and is discarded immediately.

• What is recorded: pages viewed, clicks on links and buttons, the referring website, browser and operating system, screen and window size, browser language and time zone.

2.3 Advertising Measurement (Website)

We advertise on Google Ads and Microsoft Advertising. To find out which campaigns bring us customers:

• When you arrive from one of our ads and then click a download or purchase link, we store your campaign information in your browser’s local storage for 90 days. This includes the click identifier assigned by Google or Microsoft, the campaign parameters in the link, the page you were on and the time.

• When you download the app, our servers send that click identifier to Google Ads and Microsoft Advertising so the download can be matched to the campaign.

• If you buy a subscription or credit package, we send the click identifier again together with an estimated customer value.

We place no advertising tags, pixels or scripts on our website. All of this is sent from our own servers. We never send your name, your email address or anything you have transcribed.

2.4 Affiliate Tracking (Website)

If you reach our website through an affiliate or partner link, our affiliate platform Tolt stores a referral code in two cookies on your device for 30 days, so the partner who referred you is credited if you make a purchase. Tolt receives the referral code, the page you landed on and the referring website.

2.5 Payment Information

Payments are processed by Stripe. Subscriptions created before our migration to Stripe continue to be billed through LemonSqueezy. We never access or store your full card details. Please see Stripe’s and LemonSqueezy’s privacy policies for how they handle payment data.